GLPI: Streamlining IT Service Management
Throughout my career, I've had the opportunity to become a partner with GLPI, a powerful open-source tool that supports my daily operations. GLPI facilitates comprehensive IT management including ticketing, adherence to SLAs, planning and availability of resources, tracking licenses, and automating email notifications. This tool has been instrumental in advancing my practice towards ITIL 4 principles, helping streamline operations and enhance service management across the board.