As a strategic leader, I specialize in crafting detailed technical and functional specifications, with a clear focus on creating actionable roadmaps for the projects I oversee. My approach integrates the principles of the Agile Manifesto, utilizing short-term sprints to ensure swift and effective project delivery. Committed to aligning with ITIL 4 standards, I continually refine our processes to enhance service management and deliver value to stakeholders. This methodical planning and execution exemplify our commitment to clarity, precision, and operational excellence.