Management
GLPI Partner
Streamlining IT service management
GLPI partner: ticketing, SLAs, resource planning, license tracking and automated notifications, in line with ITIL 4.
Throughout my career, I have had the opportunity to become a GLPI partner, a powerful open-source tool that supports my daily operations. GLPI covers the full scope of IT service management: ticketing, SLA compliance, resource planning and availability, license tracking and automated email notifications. It has been instrumental in moving my practice towards ITIL 4 principles, streamlining operations and improving service management across the board.
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Management
Product Owner
Product owner for information system projects: specifications, reporting, weekly Scrum meetings and sprint planning.
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Management
Specifications Writing
Detailed technical and functional specifications that turn needs into actionable roadmaps, in line with Agile and ITIL 4.
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Management
Technical Documentation
IT audit reports, operating manuals (DEX), technical architecture documents (DAT) and diagrams that preserve knowledge.
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